Enter Free Trial

Enter Free Trial

WellVine terms of service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING OUR SITE AND APPS

 

TERMS OF USE OF OUR SITE AND APPS

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.wellvine.co.uk (our site) as well as our mobile apps, whether as a guest or a registered user. Use of our site or apps includes accessing, browsing, signing up to our newsletter, registering to use our service and using any feature of the site e.g. Q&A and video consultations; this is hereby referred to as use of our service.

Please read these terms of use carefully before you start to use our service, as these will apply to your use of our service.

You must be at least 18 years of age to use our service. By using our site and by agreeing to these terms, you warrant and represent that you are at least 18 years of age.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our service.

OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Policy (policy link provided online) sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
INFORMATION ABOUT US

www.wellvine.co.uk is a service operated by HealthBuddies Limited ("We"). We are registered in England and Wales under company number 8686931 and have our registered office at Suite 36, 88-90 Hatton Garden, London EC1N 8PG, United Kingdom. We also have mobile apps for iOS and Android.

We are a limited company.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you. Where reasonably possible, we will try to bring any changes to your attention.

CHANGES TO OUR SITE AND APPS

We may update our site and apps from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site or apps, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE AND APPS

Our site, our apps and related services are available on a paid basis for online video consultations. We may also offer, from time to time, free or paid Q&A with our health professionals.

We do not guarantee that our service will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our service without notice. We will not be liable to you if for any reason our service is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site and apps, such as a reliable Internet connection.

You are also responsible for ensuring that all persons who access our site and apps through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@wellvine.co.uk.

MEMBERSHIP OF THE SITE

You may use our site and apps by signing up and providing basic details such as a user name and email address.

To become a member of the site, you must be at least 18 years old.

SUBSCRIPTION PLAN

The subscription plan currently offers subscribing customers unlimited appointments with our health professionals. Within the subscription plan, the initial appointment for a particular service can be 15 minutes or 30 minutes long.

Follow-up appointments under the subscription plan:

  • All follow-up appointments for a particular service are assigned to the same professional who conducted the initial appointment, to ensure continuity.
  • All follow-up appointments for the same service are only offered for 15-minutes at a time.
  • Follow-up appointments can only be booked one at a time i.e. one appointment must be completed before the next one is booked.
  • Within the subscription plan, if a customer wishes to have a 30-minute follow-up appointment instead of the standard 15-minute follow-up appointment, they can do so by making an additional payment of £40 for that appointment (prices subject to change).

We reserve the rights to change the terms of the subscription plan at any time. For any changes in the pricing of the subscription plan, we will provide you with at least two weeks' notice to give you time to decide whether you wish to continue with your subscription. If you do not wish to continue, you can let us know and we shall cancel your subscription at the end of your current 30-day subscription period.

We reserve the right to apply a discretionary reactivation fee in a scenario where a subscription is cancelled and reactivated multiple times.

TERMINATION OF YOUR MEMBERSHIP

You may terminate your membership of the site at any time. Your account can be deleted from within your personal account settings.

PAYMENT TERMS

You agree that we may charge the credit card (or other form of payment, if applicable) that you have given us details of for one-time or recurring payments. In the event that we cannot charge your credit card, we reserve the right to suspend or terminate your membership at our absolute discretion.

We reserve the right to increase prices at any time. For any increases in subscription fees (for a monthly/annual subscription to our services), we will provide you with at least two weeks' notice in advance to give you time to decide whether you wish to continue with your subscription. If you do not wish to continue you should let us know and we shall cancel your membership at the end of your current 30-day membership period.

If your credit card expires, is cancelled, lost or is subject to use without your authorisation you agree to promptly notify us by writing to info@wellvine.co.uk to provide details of an alternative current, valid credit card (or other form of payment which we may accept from time to time).

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and aps, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site or apps for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site and apps must always be acknowledged.

You must not use any part of the content on our site and apps for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site or apps in breach of these terms of use, your right to use our service will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

VIDEO CONSULTATIONS
  • Our health professionals are independent third parties. We have taken reasonable steps to vet and verify their identity and credentials. However, we make no representation or guarantee in relation to, and are not responsible for, the qualifications of any health professional.
  • The user must evaluate whether any advice received via our services is suitable or sufficient for the user’s needs. The user must also assess to what extent he/she should rely upon it and whether to seek the assistance of their own GP or any other medical practitioner or health professional, or emergency services.
  • If after using our service, you have any doubt or concerns regarding any support or advice you received, or regarding your health and wellbeing, you agree to seek further medical advice, opinion and support from a suitable health professional (not within the WellVine network) or utilise emergency services when necessary.
  • Online video consultations are limited, as they cannot provide the same proximity as in a face-to-face consultation. By using our service, you indicate that you are aware of these limitations and that our services are not suitable or sufficient in certain circumstances, including (but not limited to): emergency; urgent scenarios; where a physical examination is required or necessary; where physical intervention is likely to be needed; or where the issue or condition cannot be managed remotely.
GENERAL CONTENT ON THE SERVICE INCLUDING Q&A FEATURE
  • The general content on our site is provided for general information only and where information is expressed to be from a user of the site, that information does not reflect our views or values. It is not intended to amount to advice on which you should rely exclusively. Reliance on any information provided on WellVine or by its professional network as general content is solely at your own risk.
  • Any information displayed on the site is not a complete substitute for obtaining professional medical advice (e.g. with your personal GP) before taking, or refraining from, any action solely on the basis of the content on our site. The views on this site should not be considered endorsement, representation or warranty that any particular course of action (e.g. medication, treatment, intervention) is appropriate, effective and safe for you without further consultation with professionals where necessary.
  • Health, wellbeing or medical information provided on the site does not constitute a formal medical diagnosis, treatment or prescription; the information is not a substitute for professional medical support from your own doctor. The site should not be used in case of emergencies.
  • Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
LIMITATION OF OUR LIABILITY

We not responsible for any loss or damage that has been caused by a relevant health professional, subcontractor or third party; they will be solely liable for the associated damage or loss unless and to the extent that is caused by the negligence, material breach or wilful default of the Company.

Our services are not suitable for managing an acute condition, an emergency – medical or otherwise, or any condition or issue that should require in-person diagnosis or treatment. Our service is not appropriate for sourcing any product or service urgently. We cannot guarantee availability of any specific health professional.

We shall take appropriate measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. Our company is not responsible for data loss or unauthorised access by other persons (subject to appropriate measures and our obligations under law), whether a result of unauthorised access, technical failure, technical interference, negligence or otherwise.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms, which may apply to our site and apps, or any content on them, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our service; or
  • use of or reliance on any content displayed on our site and apps
  • any indirect or consequential loss or damage.

Please note that we only provide our service for a user’s private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site and apps or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site and apps. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

UPLOADING CONTENT TO OUR SITE AND APPS

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site and apps will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and apps.

We have the right to remove any posting you make on our site.

The views expressed by other users on our site do not represent our views or values.

USER OBLIGATIONS

Your obligations and acceptable use of our site include:

  • If after using our service, you have any doubt or concerns regarding any support or advice you received, or regarding your health and wellbeing, you agree to seek further medical advice, opinion and support from a registered GP or suitable health professional (not within the WellVine network) or utilise emergency services when necessary.
  • You agree to comply with any prescription instructions provided to you for any medicines prescribed.
  • You will not register on behalf of any other person or pretend to be another individual, except when you are acting as a parent/caregiver and seeking support/advice on behalf your child/children or person under your care.
  • You agree not to make independent recordings of the online video consultations.
VIRUSES

We do not guarantee that our site and apps will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site and apps. You should use your own virus protection software.

You must not misuse our site an apps by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site and apps, the server on which our site/apps are stored or any server, computer or database connected to our service. You must not attack our service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our service will cease immediately.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site and apps in any website that is not owned by you.

Our site and apps must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact info@wellvine.co.uk.

THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our service contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

APPLICABLE LAW

Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

TRADE MARKS

"WellVine" is a trademark of HealthBuddies Limited.

CONTACT US

To contact us, please email info@wellvine.co.uk.

Thank you for visiting us.