You must be at least 18 years of age to use our service. By using our site and by agreeing to these terms, you warrant and represent that you are at least 18 years of age.
www.wellvine.co.uk is a service operated by HealthBuddies Limited ("We"). We are registered in England and Wales under company number 8686931 and have our registered office at Suite 36, 88-90 Hatton Garden, London EC1N 8PG, United Kingdom. We also have mobile apps for iOS and Android.
We are a limited company.
Please check this page from time to time to take notice of any changes we made, as they are binding on you. Where reasonably possible, we will try to bring any changes to your attention.
We may update our site and apps from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site or apps, or any content on it, will be free from errors or omissions.
Our site, our apps and related services are available on a paid basis for online video consultations. We may also offer, from time to time, free or paid Q&A with our health professionals.
We do not guarantee that our service will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our service without notice. We will not be liable to you if for any reason our service is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site and apps, such as a reliable Internet connection.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
You may use our site and apps by signing up and providing basic details such as a user name and email address.
To become a member of the site, you must be at least 18 years old.
The subscription plan currently offers subscribing customers unlimited appointments with our health professionals. Within the subscription plan, the initial appointment for a particular service can be 15 minutes or 30 minutes long.
Follow-up appointments under the subscription plan:
We reserve the rights to change the terms of the subscription plan at any time. For any changes in the pricing of the subscription plan, we will provide you with at least two weeks' notice to give you time to decide whether you wish to continue with your subscription. If you do not wish to continue, you can let us know and we shall cancel your subscription at the end of your current 30-day subscription period.
We reserve the right to apply a discretionary reactivation fee in a scenario where a subscription is cancelled and reactivated multiple times.
You may terminate your membership of the site at any time. Your account can be deleted from within your personal account settings.
You agree that we may charge the credit card (or other form of payment, if applicable) that you have given us details of for one-time or recurring payments. In the event that we cannot charge your credit card, we reserve the right to suspend or terminate your membership at our absolute discretion.
We reserve the right to increase prices at any time. For any increases in subscription fees (for a monthly/annual subscription to our services), we will provide you with at least two weeks' notice in advance to give you time to decide whether you wish to continue with your subscription. If you do not wish to continue you should let us know and we shall cancel your membership at the end of your current 30-day membership period.
If your credit card expires, is cancelled, lost or is subject to use without your authorisation you agree to promptly notify us by writing to email@example.com to provide details of an alternative current, valid credit card (or other form of payment which we may accept from time to time).
We are the owner or the licensee of all intellectual property rights in our site and aps, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site or apps for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site and apps must always be acknowledged.
You must not use any part of the content on our site and apps for commercial purposes without obtaining a licence to do so from us or our licensors.
We not responsible for any loss or damage that has been caused by a relevant health professional, subcontractor or third party; they will be solely liable for the associated damage or loss unless and to the extent that is caused by the negligence, material breach or wilful default of the Company.
Our services are not suitable for managing an acute condition, an emergency – medical or otherwise, or any condition or issue that should require in-person diagnosis or treatment. Our service is not appropriate for sourcing any product or service urgently. We cannot guarantee availability of any specific health professional.
We shall take appropriate measures against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. Our company is not responsible for data loss or unauthorised access by other persons (subject to appropriate measures and our obligations under law), whether a result of unauthorised access, technical failure, technical interference, negligence or otherwise.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms, which may apply to our site and apps, or any content on them, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
Please note that we only provide our service for a user’s private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site and apps or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site and apps. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site and apps will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and apps.
We have the right to remove any posting you make on our site.
The views expressed by other users on our site do not represent our views or values.
Your obligations and acceptable use of our site include:
We do not guarantee that our site and apps will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site and apps. You should use your own virus protection software.
You must not misuse our site an apps by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site and apps, the server on which our site/apps are stored or any server, computer or database connected to our service. You must not attack our service via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our service will cease immediately.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site and apps in any website that is not owned by you.
Our site and apps must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact firstname.lastname@example.org.
Where our service contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
"WellVine" is a trademark of HealthBuddies Limited.
To contact us, please email email@example.com.
Thank you for visiting us.