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 Frequently asked questions

What kind of health issues do you help with?

Our professionals include lactation consultants, children’s nutritionists and children’s sleep consultants so we are able to help with a variety of breastfeeding and child health issues. Below we have provided below a summary of the most common issues, but this is not an exhaustive list.

Common breastfeeding issues:

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    Concerns about milk supply
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    Concerns about baby milk intake
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    Diet while breastfeeding
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    Pain whilst breastfeeding
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    Nipple soreness
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    Thrush
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    Clogged ducts
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    Engorgement/high milk supply
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    Concerns about medication and breastfeeding

Common children’s sleep issues:

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    Sleep training to help babies and toddlers sleep through the night
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    Sleep routines and sleep patterns
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    Clock change and children’s sleep
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    Getting babies and toddlers to sleep longer
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    Night terrors and nightmares in children

Common children nutrition issues:

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    Fussy eating
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    Weaning
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    Healthy eating for babies and toddlers
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    Sugar intake

Common maternal nutrition issues:

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    Pregnancy diet
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    Foods to avoid during pregnancy
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    What to eat when breastfeeding

Are there health issues where WellVine cannot help?

Online video consultations cannot provide the same proximity as a face-to-face primary care consultation. Whilst the majority of mums are able to get the support they need over a single video appointment, the WellVine service is not suitable or sufficient in certain circumstances, including (but not limited to): where a physical examination is required or necessary or where physical intervention is likely to be needed. If you do need specific help in person, our professionals can guide you on where to go.

How do online video consultations work?

Our professionals are here to help you through your health and wellness queries – for you and your children.

Visit WellVine (at wellvine.co.uk or download the iOS or Android app).

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    Book appointment: Select the appropriate service (e.g. breastfeeding, children’s sleep or children’s nutrition.); specify your preferred time slot; fill out a short questionnaire describing your query.
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    Confirm: You will receive a confirmation of your appointment via email. The email confirmation will include a link that you simply need to click at the time of your appointment, to access your consultation with the WellVine doctor.
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    Video call: A WellVine health professional will video call you at your appointment time. You will be able to discuss your health query with them, and receive expert health advice. They will also provide you with a set of summary notes after the call.

How much does it cost?

WellVine services are available on a subscription basis as well as a pay-as-you-go model where you can pay for a one-off consultation. Subscriptions are our best-selling offer and provide you unlimited appointments with any of health specialists for just £20/month. You are free to cancel your subscription anytime.

We have two options under the pay-as-you-go model. For £30, you can book a 15-minute appointment and for £50, you can book a 30-minute appointment with any of our experienced lactation consultants, children’s sleep consultants and children’s nutritionists.

Why do I have to pay to talk to health professionals through WellVine?

WellVine is a private health care service. This means that in order to have an appointment with one of our gold standard professionals, there is an associated cost. However, our prices are much cheaper than other private healthcare options. For example, seeing a private lactation consultant, nutritionist or sleep consultant can typically cost upwards of £100. In contrast, a £20/month WellVine subscription offers you unlimited appointments with any of our professionals – anytime you wish, anywhere you are.

How do you vet your health professionals?

We work with top quality professionals. We have a rigorous selection process, which includes several interview stages; qualifications and background checks; reference checks and testing skills via trial video consultations. We select professionals based on their expert knowledge, compassion, professional experience and ability to deliver a gold standard service. Our lactation consultants all hold International Board Certification, the premier global qualification for breastfeeding support, and are highly experienced in supporting mothers through breastfeeding challenges. Our nutritionists and sleep consultants have extensive experience of helping families with a wide range of children’s nutrition and sleep advice.

We thoroughly vet every health professional before they join the WellVine network, and we continually monitor their performance via customer feedback and reviews. You can find in-depth information on each of our health professionals on their individual profiles.

All of WellVines health professionals are UK-based.